Boost your team's capabilities with practical Strategic Design support tailored for design and product teams in the banking and fintech industry. Enhance your team's ability to tackle complex challenges without the need for additional full-time designers.

<aside> ❓ New to Design? Start here:

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Shrinking teams, bigger challenges. That’s when you need Strategic Design

Your team faces mounting pressure amid layoffs, budget cuts or internal reorgs. You aim to boost their effectiveness and confidence in tackling challenges, but extensive training or hiring a full-time designer is financially unfeasible.

That's where I come in. I'm Lilli, a Strategic Service Designer specialising in consumer banking and fintech. I offer flexible, on-the-job support to empower your team with essential design skills, enabling them to solve complex problems.

I provide support in the following areas:

<aside> 👩‍🏫 Facilitation & Collaboration

Empower your team to lead efficient workshops and foster collaboration among cross-functional teams, driving faster and more coordinated progress.

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<aside> 🗺️ Visualise & manage complexity

Anticipate the ripple effects of organisational changes by employing visualisation tools, maps and exercises to manage complexity effectively.

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<aside> 🤑 Behavioural Design

Leverage a deep understanding of money-related biases and apply behavioural design techniques to increase adoption and retention rates.

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<aside> 📈 Connect business & design

Bridge the gap between design work and business outcomes, enhancing your ability to measure and demonstrate the value of design in driving business success.

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Businesses come to me when:

They are embarking on new projects and struggle to break free from the habit of solely improving existing solutions.
They face particularly complex challenges and need assistance in untangling them to achieve faster progress.
Progress is hindered due to limited collaboration, and they seek to accelerate their pace of work.

*Lilli is very knowledgeable and experienced in service design techniques, and is one of the best human-centred designers I have worked with. Perhaps more importantly… Lilli is a warm, generous and humble person.

Sarah Gold, CEO of IF*

Flexible packages for evolving needs

Instead of committing to a full-time designer, create your bespoke package and adjust it anytime your needs change. Book a free discovery call to explore a bespoke solution and if I’m the right fit for your challenge.

<aside> 🧪 Tester package Experience working with me and brush up on your service design skills with a mix of training and coaching on your specific challenges.

Examples: A short training on workshop facilitation, service mapping. A co-creation session on idea generation, or how to apply behavioural design to your challenge etc.

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<aside> 🌳 Ongoing hands-on support

Goal-Setting Onboarding Sessions: Define objectives and plan activities for desired outcomes.
Flexible Office Hours: Collaborate and receive support when needed.
Curated Toolkit: Access proven templates, methods, and tools I’ve collected & curated over a decade in service design and consumer finance.
Unlimited Q&A: Asynchronous support through short videos and resources for personalised problem-solving.
Regular Monitoring and Check-ins: To adjust course and measure impact, ensuring continuous improvement. </aside>

<aside> ⏰ **Specific challenge

F**acing a complex challenge and looking to shortcut the trial and error? Whether it's mapping your service experience for clarity or aligning your team.

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If you are interested, say hello 👋 ✉️ [email protected] 📞 or book a free discovery call
I’m looking forward to hearing from you, no strings attached.